occupancy plugins

by Matt Corbett

Customer Support & CX Operations specialist team — agents (support-ops-lead, ticket-deflection-analyst, queue-staffing-specialist, csat-quality-strategist), skills, templates, commands, an advisory hook, best-practice rules, and a research-grounded knowledge bank. A support-ops team for a head of support, CX manager, or founder accountable for cost-to-serve and SLA attainment — it deflects before hiring, staffs to forecast and occupancy, reads CSAT segmented, and treats backlog as arrivals-against-capacity flow. Inherits ravenclaude-core protocols.

by Matt Corbett

Property Management Operations specialist team — agents (property-management-lead, occupancy-leasing-analyst, maintenance-operations-specialist, noi-financial-analyst), skills, templates, commands, an advisory hook, best-practice rules, and a research-grounded knowledge bank. A property-operations team for a property/asset manager accountable for occupancy, NOI, and resident retention — it reads occupancy as a leasing funnel plus renewals, treats delinquency as cash with an aging clock, manages unit-turn time as cost and retention, and scores the asset on NOI not gross rent. Inherits ravenclaude-core protocols.

by Matt Corbett

Self-storage operations team — agents (self-storage-operations-lead for facility operations, staffing, access control/gate/cameras, climate, maintenance/curb appeal, move-in/out flow, remote-kiosk & multi-site; storage-revenue-and-occupancy-specialist for street vs in-place rate, ECRIs as the core profit lever, dynamic pricing, physical vs economic occupancy, unit-mix, the delinquency & lien process/auction, and tenant-insurance/ancillary revenue). Fluent in PMS platforms (Storable/SiteLink/storEDGE, Easy Storage Solutions, Yardi), aggregators (SpareFoot/Neighbor), auction platforms (StorageTreasures/Lockerfox), and REIT benchmarks (Public Storage, Extra Space, CubeSmart). skills, a knowledge bank (operations decision tree + 2026 patterns), and templates. Distinct from commercial-real-estate (leasing/investment), property-management (residential), and field-service-management (dispatch). Lien law varies by US state and is not legal advice. Requires ravenclaude-core@>=0.7.0.

by Matt Corbett

Senior Care Operations specialist team — agents (senior-care-lead, clinical-care-compliance-specialist, census-occupancy-strategist, senior-care-finance-analyst), skills, templates, commands, an advisory hook, best-practice rules, and a research-grounded knowledge bank. An operations team for an assisted-living, memory-care, or home-care operator — it manages census and occupancy as the revenue engine, prices to acuity rather than a flat rate, staffs to acuity-based hours-per-resident-day, and reads quality and compliance as the license-and-reputation risk that a community runs on. Inherits ravenclaude-core protocols.