self-storage-operations

Run a self-storage facility's operations — choose the operating model (staffed vs hybrid vs remote-unmanned + kiosk) against the site's volume and labor market, set the staffing, harden security and access control (gate/keypad, individual door alarms, cameras with retention, lighting, overlock discipline), keep climate control, maintenance, and curb appeal to standard, protect the move-in/move-out flow (agreement, protection-plan and autopay offer, gate-code provisioning, overlock-release), and standardize a multi-site portfolio with an SOP, PMS-config parity, a district-manager cadence, and a per-site scorecard. Reach for this when the user asks "staffed or remote/kiosk?", "how do I tighten security after a break-in?", "our move-in process is leaky", or "how do I run five sites to one standard?". Used by `self-storage-operations-lead` (primary).

Turn a self-storage facility's occupancy and rate picture into a revenue plan by reading physical vs economic occupancy, comparing street rate to in-place rate by unit type, designing the ECRI program (existing-customer rate increases — cadence, increase size by tenure and gap, churn guardrail), setting dynamic-pricing floors and ceilings, rebalancing the unit mix, and pricing promotions against the ECRI that recovers them — returning the recommended moves with projected NOI lift and the conditions that would flip them. Reach for this when the user asks "how do I raise rates on existing tenants?", "my street and in-place rates are far apart", "should I run a $1-first-month promo?", or "why is my full facility not making money?". Used by `storage-revenue-and-occupancy-specialist` (primary).

Run a self-storage tenant from first missed payment to lien auction as a disciplined, state-specific process — start with prevention (autopay enrolment, late-fee discipline), then walk the statutory lien timeline (late fees → gate lockout/overlock → pre-lien and lien notices → advertising/public notice → auction via StorageTreasures/Lockerfox → sale of goods → surplus handling), flagging at every step that lien law varies by US state, attaching the state and a retrieval date, and marking the whole thing operational guidance and NOT legal advice. Reach for this when the user asks "I have tenants 60+ days past due — what now?", "walk me through the lien and auction process", "when can I overlock a unit?", or "how do I handle auction surplus?". Used by `storage-revenue-and-occupancy-specialist` (primary).