customer-support-cx-operations
v0.1.2Customer Support & CX Operations specialist team — agents (support-ops-lead, ticket-deflection-analyst, queue-staffing-specialist, csat-quality-strategist), skills, templates, commands, an advisory hook, best-practice rules, and a research-grounded knowledge bank. A support-ops team for a head of support, CX manager, or founder accountable for cost-to-serve and SLA attainment — it deflects before hiring, staffs to forecast and occupancy, reads CSAT segmented, and treats backlog as arrivals-against-capacity flow. Inherits ravenclaude-core protocols.
By Matt CorbettLicense: MIT7 GitHub starsUpdated last week
Directory evidence
- Runtimes
- Claude Code
- Parsed components
- 5 skill or MCP entries
- Source updated
- Sep 15, 2026
- Manifest status
- Canonical path parsed
The directory validates manifest shape and source location. It does not execute the plugin or provide a security endorsement. Review the indexing methodology →
Install customer-support-cx-operations for Claude Code
claude plugin marketplace add IchenDEV/agent-plugin-mkt
claude plugin marketplace update agent-plugin-marketplace
claude plugin install customer-support-cx-operations@agent-plugin-marketplacePaste and run these commands in a terminal with Claude Code. They add and refresh the PluginsMP catalog, then install this plugin.
The installer fetches third-party code from the source repository shown on this page. This directory validates manifest structure and source location, but does not perform a security audit; review the manifest, components, and source before installing.
Get the source manually
git clone https://github.com/mcorbett51090/RavenClaudeClone the source repository, then follow its setup instructions to add the plugin to a compatible client. The plugin root is plugins/customer-support-cx-operations/.
Plugin files
├── .claude-plugin/plugin.json├── skills/design-qa-program/SKILL.md├── skills/model-deflection/SKILL.md├── skills/project-backlog/SKILL.md├── skills/read-satisfaction/SKILL.md└── skills/size-staffing/SKILL.md
Included Skills5
Design a statistically meaningful QA sampling program and a tier/escalation model. Reach for this on a quality or routing question.
Model self-service/KB deflection and the cost avoided before sizing headcount. Reach for this first on a cost-to-serve question.
Read SLA and backlog as arrivals against resolution capacity — project the days-to-clear. Reach for this on a backlog question.
Read CSAT/NPS segmented by channel/tier/issue-type and tie it to FCR — never a blended score. Reach for this on a satisfaction question.
Size agents from workload and a target occupancy band — not a fixed agent:ticket ratio. Reach for this on a staffing question.
Plugin manifests1
{
"name": "customer-support-cx-operations",
"version": "0.1.2",
"description": "Customer Support & CX Operations specialist team — agents (support-ops-lead, ticket-deflection-analyst, queue-staffing-specialist, csat-quality-strategist), skills, templates, commands, an advisory hook, best-practice rules, and a research-grounded knowledge bank. A support-ops team for a head of support, CX manager, or founder accountable for cost-to-serve and SLA attainment — it deflects before hiring, staffs to forecast and occupancy, reads CSAT segmented, and treats backlog as arrivals-against-capacity flow. Inherits ravenclaude-core protocols.",
"author": {
"name": "Matt Corbett"
},
"homepage": "https://github.com/mcorbett51090/RavenClaude",
"license": "MIT",
"keywords": [
"customer-support",
"cx-operations",
"deflection",
"staffing",
"occupancy",
"sla-backlog",
"csat",
"first-contact-resolution",
"queue-management"
],
"requires": {
"plugins": [
"ravenclaude-core@>=0.7.0"
]
}
}For maintainers
If you maintain this plugin, link to this source-backed listing from your README so users can review its manifest and indexed components.
[customer-support-cx-operations on Agent Plugins Marketplace](https://pluginsmp.com/plugins/customer-support-cx-operations)