first-contact-resolution plugins

The directory indexes 1 plugins tagged “first-contact-resolution” from 1 public source repositories, with 5 skills and 0 MCP servers across the collection.

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customer-support-cx-operations
by Matt Corbett
Customer Support & CX Operations specialist team — agents (support-ops-lead, ticket-deflection-analyst, queue-staffing-specialist, csat-quality-strategist), skills, templates, commands, an advisory hook, best-practice rules, and a research-grounded knowledge bank. A support-ops team for a head of support, CX manager, or founder accountable for cost-to-serve and SLA attainment — it deflects before hiring, staffs to forecast and occupancy, reads CSAT segmented, and treats backlog as arrivals-against-capacity flow. Inherits ravenclaude-core protocols.
Claude Code5 Skills
7Updated last week