staffing plugins

by Matt Corbett

Customer Support & CX Operations specialist team — agents (support-ops-lead, ticket-deflection-analyst, queue-staffing-specialist, csat-quality-strategist), skills, templates, commands, an advisory hook, best-practice rules, and a research-grounded knowledge bank. A support-ops team for a head of support, CX manager, or founder accountable for cost-to-serve and SLA attainment — it deflects before hiring, staffs to forecast and occupancy, reads CSAT segmented, and treats backlog as arrivals-against-capacity flow. Inherits ravenclaude-core protocols.

by Matt Corbett

Senior Care Operations specialist team — agents (senior-care-lead, clinical-care-compliance-specialist, census-occupancy-strategist, senior-care-finance-analyst), skills, templates, commands, an advisory hook, best-practice rules, and a research-grounded knowledge bank. An operations team for an assisted-living, memory-care, or home-care operator — it manages census and occupancy as the revenue engine, prices to acuity rather than a flat rate, staffs to acuity-based hours-per-resident-day, and reads quality and compliance as the license-and-reputation risk that a community runs on. Inherits ravenclaude-core protocols.

by Matt Corbett

Healthcare + education staffing operations & analytics consulting team — specialist agents (engagement-lead, operations-analyst, recruiting-funnel-strategist, healthcare-staffing-specialist, education/school-based-specialist, workforce-market-analyst), skills, templates, commands, an advisory hook, best-practice rules, and an research-grounded knowledge bank: a staffing KPI glossary (funnel/financial/quality metrics with formulas + benchmarks), healthcare-staffing economics (travel/locum/allied/per-diem, bill-pay-burden, rate cycle), credentialing & IDEA/IEP compliance, K-12 school-based fundamentals (academic-calendar seasonality, teletherapy, ESSER cliff), 2023-2026 market trends + SIA-anchored sizing, a competitor landscape map, and a Soliant Health employer profile. Plus a scenarios bank, Mermaid decision trees, and staffing_calc.py (margin / fill-rate / funnel-leak). Every external figure carries a source + date; advisory numbers marked [ESTIMATE]. Requires ravenclaude-core@>=0.7.0.

by Thu

The BFCM Support Kit: six tools for the customer service work outside a chat app. Readiness audit, sale terms and returns policy QA, per-zone delivery cutoffs, peak load and staff cover planning, a staff playbook with contingency plans, and a daily shipping exception watch. Independent of any inbox, chatbot or helpdesk.