by Matt Corbett
EdTech-flavored Partner Success Manager team — specialist agents anchored on the PSM lane, with skills, templates, an advisory hook, a knowledge bank with Mermaid decision trees, a engagement bank, and a stdlib psm_calc.py calculator (seat-utilization / renewal-NRR-forecast / time-to-value). Covers QBRs, success plans, health scores, a self-contained Power-BI-style partner-health report, onboarding, touchpoint logs, adoption sequencing, 90-day implementation arcs, train-the-trainer curricula, advocacy/reference pipelines, renewal decision memos, and the integration contract for a centralized CS dashboard (Planhat + Salesforce + Snowflake + Zapier + Granola). Team growth ships as skills + knowledge + templates, not parallel agents. Primary-source citations with retrieval dates. Vertical-explicit but segment-agnostic — fits K-12, higher-ed, corporate L&D, or mixed EdTech books. Inherits ravenclaude-core protocols including the alternate-methods Capability Grounding Protocol.
Claude Code17 Skills