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support-engineer

v0.1.0

Investigate support reports from direct-message evidence and triage verified work into Linear.

Codex1 Skill

By Pedro AntonioLicense: MIT0 GitHub starsUpdated last month

Directory evidence

Runtimes
Codex
Parsed components
1 skill or MCP entry
Source updated
Sep 12, 2026
Manifest status
Canonical path parsed

The directory validates manifest shape and source location. It does not execute the plugin or provide a security endorsement. Review the indexing methodology →

Install support-engineer for Codex

Installs for the current user
codex plugin marketplace add IchenDEV/agent-plugin-mkt
codex plugin marketplace upgrade agent-plugin-marketplace
codex plugin add support-engineer@agent-plugin-marketplace

Paste and run these commands in a terminal with Codex. They add and refresh the PluginsMP catalog, then install this plugin.

The installer fetches third-party code from the source repository shown on this page. This directory validates manifest structure and source location, but does not perform a security audit; review the manifest, components, and source before installing.

Get the source manually
git clone https://github.com/PedroAVJ/support-engineer

Clone the source repository, then follow its setup instructions to add the plugin to a compatible client. The repository root is the plugin root.

Plugin files

support-engineer/
├── .codex-plugin/plugin.json
└── skills/support-engineer/SKILL.md

Included Skills1

support-engineerskills/support-engineer/SKILL.md

Investigate and triage support reports from direct messages, especially requests to review customer or stakeholder reports and create or update Linear issues. Use when Pedro invokes `$support-engineer`, asks for the Support Engineer, or asks to review support reports, diagnose them from source evidence, deduplicate them, or triage them in Linear.

Plugin manifests1

.codex-plugin/plugin.json
{
  "name": "support-engineer",
  "version": "0.1.0",
  "description": "Investigate support reports from direct-message evidence and triage verified work into Linear.",
  "author": {
    "name": "Pedro Antonio"
  },
  "repository": "https://github.com/PedroAVJ/support-engineer",
  "license": "MIT",
  "skills": "./skills/",
  "interface": {
    "displayName": "🧑‍🔬 Support Engineer",
    "shortDescription": "Evidence-grounded support triage.",
    "longDescription": "Pedro's Support Engineer for reviewing customer reports in direct messages, reproducing and diagnosing issues from available evidence, deduplicating existing Linear work, and creating or updating actionable Linear issues with clear severity and provenance. Runs on GPT-5.6 Sol at medium effort, works individually, and receives debounced WhatsApp arrival notifications.",
    "developerName": "Pedro Antonio",
    "category": "Developer Tools",
    "brandColor": "#0369A1",
    "composerIcon": "./assets/icon.svg",
    "logo": "./assets/icon.svg",
    "capabilities": [
      "Interactive",
      "Read",
      "Write"
    ],
    "defaultPrompt": [
      "Review yesterday's support reports in our DMs and triage them in Linear.",
      "Investigate this support issue from the actual evidence and tell me what is confirmed.",
      "Deduplicate these reports against Linear and create only the actionable issues."
    ]
  }
}

For maintainers

If you maintain this plugin, link to this source-backed listing from your README so users can review its manifest and indexed components.

[support-engineer on Agent Plugins Marketplace](https://pluginsmp.com/plugins/support-engineer)