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itsm-service-management

v0.1.2

IT Service Management (ITIL 4) team — agents (service-management-lead, incident-and-problem-manager, change-and-release-manager, service-desk-and-request-manager) for running IT as a service: the ITIL 4 service value system and practice selection, incident vs problem vs major-incident handling, change enablement (standard/normal/emergency + the CAB) and release management, and the service desk — request fulfillment, SLAs/OLAs, knowledge management, the service catalog, and the CMDB/configuration management. skills, a knowledge bank with Mermaid decision trees + a dated 2026 ITSM tooling map + an ITIL 4 practice reference, best-practices, templates, commands, an advisory hook. Seams: engineering incident response/SRE/observability -> observability-sre, CI/CD release automation -> devops-cicd, security incidents/GRC -> cybersecurity-grc, cloud cost/asset -> finops-cloud-cost. Inherits ravenclaude-core protocols.

Claude Code5 Skills

By Matt CorbettLicense: MIT7 GitHub starsUpdated last week

Directory evidence

Runtimes
Claude Code
Parsed components
5 skill or MCP entries
Source updated
Sep 15, 2026
Manifest status
Canonical path parsed

The directory validates manifest shape and source location. It does not execute the plugin or provide a security endorsement. Review the indexing methodology →

Install itsm-service-management for Claude Code

Installs for the current user
claude plugin marketplace add IchenDEV/agent-plugin-mkt
claude plugin marketplace update agent-plugin-marketplace
claude plugin install itsm-service-management@agent-plugin-marketplace

Paste and run these commands in a terminal with Claude Code. They add and refresh the PluginsMP catalog, then install this plugin.

The installer fetches third-party code from the source repository shown on this page. This directory validates manifest structure and source location, but does not perform a security audit; review the manifest, components, and source before installing.

Get the source manually
git clone https://github.com/mcorbett51090/RavenClaude

Clone the source repository, then follow its setup instructions to add the plugin to a compatible client. The plugin root is plugins/itsm-service-management/.

Plugin files

plugins/itsm-service-management/
├── .claude-plugin/plugin.json
├── skills/build-the-cmdb/SKILL.md
├── skills/design-slas-and-catalog/SKILL.md
├── skills/run-change-enablement/SKILL.md
├── skills/select-itil-practices/SKILL.md
└── skills/triage-incident-vs-problem/SKILL.md

Included Skills5

build-the-cmdbskills/build-the-cmdb/SKILL.md

Stand up a maintainable CMDB — configuration items scoped to what earns its place, automated discovery, the relationships needed for impact analysis, and a drift-audit discipline. Reach for this when you need a configuration/asset source of truth.

design-slas-and-catalogskills/design-slas-and-catalog/SKILL.md

Define an SLA backed by the OLAs and underpinning contracts that make it deliverable, and a service catalog of standard requests. Reach for this when designing service targets or a request catalog.

run-change-enablementskills/run-change-enablement/SKILL.md

Classify a change (standard/normal/emergency), assess its risk, and route it — pre-authorizing repeatable changes and reserving the CAB for genuine risk. Reach for this on any 'does this need approval / a CAB?' question.

select-itil-practicesskills/select-itil-practices/SKILL.md

Pick the lightest set of ITIL 4 practices that delivers value, grounded in the service value system and guiding principles — adopt what earns its keep, skip the ceremony. Reach for this when standing up or right-sizing ITSM.

triage-incident-vs-problemskills/triage-incident-vs-problem/SKILL.md

Classify an issue as an incident (restore service now), a problem (remove the recurring cause), or a major incident (declare command), and open the right record. Reach for this when something is broken or keeps breaking.

Plugin manifests1

plugins/itsm-service-management/.claude-plugin/plugin.json
{
  "name": "itsm-service-management",
  "version": "0.1.2",
  "description": "IT Service Management (ITIL 4) team — agents (service-management-lead, incident-and-problem-manager, change-and-release-manager, service-desk-and-request-manager) for running IT as a service: the ITIL 4 service value system and practice selection, incident vs problem vs major-incident handling, change enablement (standard/normal/emergency + the CAB) and release management, and the service desk — request fulfillment, SLAs/OLAs, knowledge management, the service catalog, and the CMDB/configuration management. skills, a knowledge bank with Mermaid decision trees + a dated 2026 ITSM tooling map + an ITIL 4 practice reference, best-practices, templates, commands, an advisory hook. Seams: engineering incident response/SRE/observability -> observability-sre, CI/CD release automation -> devops-cicd, security incidents/GRC -> cybersecurity-grc, cloud cost/asset -> finops-cloud-cost. Inherits ravenclaude-core protocols.",
  "author": {
    "name": "Matt Corbett"
  },
  "homepage": "https://github.com/mcorbett51090/RavenClaude",
  "license": "MIT",
  "keywords": [
    "itsm",
    "itil",
    "itil4",
    "service-management",
    "incident-management",
    "problem-management",
    "change-enablement",
    "service-desk",
    "cmdb",
    "sla"
  ],
  "requires": {
    "plugins": [
      "ravenclaude-core@>=0.7.0"
    ]
  }
}

For maintainers

If you maintain this plugin, link to this source-backed listing from your README so users can review its manifest and indexed components.

[itsm-service-management on Agent Plugins Marketplace](https://pluginsmp.com/plugins/itsm-service-management)