funeral-home-operations

Audit a funeral home's pricing and disclosures against the FTC Funeral Rule and clear the cremation-authorization and vital-records gates. Check the General Price List, Casket Price List, and Outer Burial Container list for required disclosures and itemization (no forced packages, embalming-not-required, telephone-price disclosure, no misrepresentation); confirm the cremation authorizing agent, positive ID, written authorization, and unbroken chain-of-custody before any irreversible step; and sequence the death certificate, certification, and disposition permits. Reach for this when the user asks "is our GPL compliant?", "what authorizes a cremation?", or "what vital records/permits do we need?". Used by `funeral-arrangement-and-compliance-specialist` (primary). Not legal advice — verify the current Rule + state law with counsel.

Read and manage the funeral-home case-flow pipeline (first call → removal/transfer → arrangement → preparation → services → billing → aftercare), find the constraint stage that gates throughput, size staffing and on-call/removal capacity against call volume, decide build-vs-contract for removals or preparation, and produce the fulfillment plan for the arranged services — all while protecting the family experience, not just the margin. Reach for this when the user asks "why are families waiting?", "are we staffed right for our volume?", "where's the bottleneck in our case flow?", or "can we fulfill these services on our capacity?". Used by `funeral-operations-lead` (primary). Not legal/financial advice — verify licensing and benchmarks.

Run a grief-aware, FTC-Funeral-Rule-compliant arrangement — from first-call intake through the arrangement conference to documented, itemized selections and disposition. Traverse the deathcare-compliance decision tree so the right disclosures (GPL, CPL, Outer Burial Container list, telephone-price, embalming-not-required, no-misrepresentation) are given at the right moment, itemize without forcing a package, select the disposition and its requirements, and capture it in the arrangement worksheet. Reach for this when the user asks "walk me through the arrangement conference", "how do we handle a first call", or "arrange this service correctly". Used by `funeral-arrangement-and-compliance-specialist` (primary). Not legal advice — verify jurisdiction-specific items with counsel.