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customer-support

v1.3.0

Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.

Claude Code5 Skills6 MCP serversStreamable HTTP

By Anthropic25.5k GitHub starsUpdated 14 hours ago

Directory evidence

Runtimes
Claude Code
Parsed components
11 skill or MCP entries
Source updated
Sep 23, 2026
Manifest status
Canonical path parsed

The directory validates manifest shape and source location. It does not execute the plugin or provide a security endorsement. Review the indexing methodology →

Install customer-support for Claude Code

Installs for the current user
claude plugin marketplace add IchenDEV/agent-plugin-mkt
claude plugin marketplace update agent-plugin-marketplace
claude plugin install customer-support@agent-plugin-marketplace

Paste and run these commands in a terminal with Claude Code. They add and refresh the PluginsMP catalog, then install this plugin.

The installer fetches third-party code from the source repository shown on this page. This directory validates manifest structure and source location, but does not perform a security audit; review the manifest, components, and source before installing.

Get the source manually
git clone https://github.com/anthropics/knowledge-work-plugins

Clone the source repository, then follow its setup instructions to add the plugin to a compatible client. The plugin root is customer-support/.

Plugin files

customer-support/
├── .claude-plugin/plugin.json
├── skills/customer-escalation/SKILL.md
├── skills/customer-research/SKILL.md
├── skills/draft-response/SKILL.md
├── skills/kb-article/SKILL.md
├── skills/ticket-triage/SKILL.md
└── .mcp.json

Included Skills5

customer-escalationskills/customer-escalation/SKILL.md

Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.

customer-researchskills/customer-research/SKILL.md

Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.

draft-responseskills/draft-response/SKILL.md

Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.

kb-articleskills/kb-article/SKILL.md

Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.

ticket-triageskills/ticket-triage/SKILL.md

Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.

MCP servers6

atlassianStreamable HTTP
url
https://mcp.atlassian.com/v1/mcp
guruStreamable HTTP
url
https://mcp.api.getguru.com/mcp
hubspotStreamable HTTP
url
https://mcp.hubspot.com/anthropic
intercomStreamable HTTP
url
https://mcp.intercom.com/mcp
notionStreamable HTTP
url
https://mcp.notion.com/mcp
slackStreamable HTTP
url
https://mcp.slack.com/mcp

Plugin manifests1

customer-support/.claude-plugin/plugin.json
{
  "name": "customer-support",
  "version": "1.3.0",
  "description": "Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.",
  "author": {
    "name": "Anthropic"
  }
}

For maintainers

If you maintain this plugin, link to this source-backed listing from your README so users can review its manifest and indexed components.

[customer-support on Agent Plugins Marketplace](https://pluginsmp.com/plugins/customer-support)