customer-support

v1.3.0

Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.

Claude Code5 skills6 MCP serversstreamable-http

by Anthropic23.4kupdated 37 minutes ago

Source

$ git clone https://github.com/anthropics/knowledge-work-plugins

Clone the source, then follow the repository's marketplace instructions for your runtime. The plugin root is customer-support/ inside the repository.

Layout

customer-support/

├── .claude-plugin/plugin.json
├── skills/customer-escalation/SKILL.md
├── skills/customer-research/SKILL.md
├── skills/draft-response/SKILL.md
├── skills/kb-article/SKILL.md
├── skills/ticket-triage/SKILL.md
└── .mcp.json

Skills5

customer-escalationskills/customer-escalation/SKILL.md

Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.

customer-researchskills/customer-research/SKILL.md

Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.

draft-responseskills/draft-response/SKILL.md

Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.

kb-articleskills/kb-article/SKILL.md

Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.

ticket-triageskills/ticket-triage/SKILL.md

Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.

MCP servers6

atlassianstreamable-http

url: https://mcp.atlassian.com/v1/mcp

gurustreamable-http

url: https://mcp.api.getguru.com/mcp

hubspotstreamable-http

url: https://mcp.hubspot.com/anthropic

intercomstreamable-http

url: https://mcp.intercom.com/mcp

notionstreamable-http

url: https://mcp.notion.com/mcp

slackstreamable-http

url: https://mcp.slack.com/mcp

Manifests1

customer-support/.claude-plugin/plugin.json

{
  "name": "customer-support",
  "version": "1.3.0",
  "description": "Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.",
  "author": {
    "name": "Anthropic"
  }
}