customer-success-analytics

v0.2.1

Customer-Success analytics team — specialist agents (cs-analytics-architect, churn-signal-analyst) that own the DOMAIN layer of a CS-health analytics build: the conformed account / health-snapshot / renewal data model, which signals compose the health view, and the transparent rule-based Green/Yellow/Red risk tier (every Red shows why) — no black-box ML in phase one. Domain-neutral: it sits on top of data-platform's pipeline/warehouse/connector layer (which it routes all plumbing to) rather than duplicating it. skills, best-practice rules, a knowledge bank (CS-health/churn signals, renewal lifecycle, NRR/GRR retention metrics, consolidated + risk-tier-escalation Mermaid decision trees), a scenarios bank (field notes), a stdlib cs_calc.py (NRR-GRR + weighted health-score + renewal-risk), and data-model + tier-design templates whose identity spine points at data-platform. Pairs with data-platform; seams to salesforce / tableau / edtech-partner-success. Requires ravenclaude-core@>=0.7.0.

Claude Code5 Skills

By Matt CorbettLicense: MIT7 GitHub starsUpdated last week

Directory evidence

Runtimes: Claude Code
Parsed components: 5 skill or MCP entries
Source updated: Sep 15, 2026
Manifest status: Canonical path parsed

The directory validates manifest shape and source location. It does not execute the plugin or provide a security endorsement. Review the indexing methodology →

Install customer-success-analytics for Claude Code

Installs for the current user

claude plugin marketplace add IchenDEV/agent-plugin-mkt
claude plugin marketplace update agent-plugin-marketplace
claude plugin install customer-success-analytics@agent-plugin-marketplace

Paste and run these commands in a terminal with Claude Code. They add and refresh the PluginsMP catalog, then install this plugin.

The installer fetches third-party code from the source repository shown on this page. This directory validates manifest structure and source location, but does not perform a security audit; review the manifest, components, and source before installing.

Get the source manually

$ git clone https://github.com/mcorbett51090/RavenClaude

Clone the source repository, then follow its setup instructions to add the plugin to a compatible client. The plugin root is plugins/customer-success-analytics/.

Plugin files

plugins/customer-success-analytics/

├── .claude-plugin/plugin.json
├── skills/account-expansion-signal-design/SKILL.md
├── skills/churn-signal-backtest/SKILL.md
├── skills/cs-metric-audit/SKILL.md
├── skills/health-tier-design/SKILL.md
└── skills/renewal-workflow-design/SKILL.md

Included Skills5

account-expansion-signal-designskills/account-expansion-signal-design/SKILL.md

Design the signal set and mart model for an account expansion-readiness view alongside the churn-risk tier — identifying which signals predict expansion, how to surface them without confusing the CS team, and what mart additions are needed. Reach for this skill when a CS team wants both a churn-risk view and an expansion-opportunity view from the same health mart.

churn-signal-backtestskills/churn-signal-backtest/SKILL.md

Back-test a candidate churn signal or the full tier rule set against historical renewal outcomes to validate predictive strength before the signal enters the production health tier. Reach for this skill when a new signal is proposed, when the tier is misfiring, or after the first full renewal cycle to tune thresholds.

cs-metric-auditskills/cs-metric-audit/SKILL.md

Audit the metrics published on a CS-health dashboard against the mart layer to identify inconsistencies, stale definitions, missing signals, and metrics that bypass the mart. Reach for this skill before a CS analytics rebuild, during a QBR preparation review, or when a CS leader reports that the numbers don't match what they expect.

health-tier-designskills/health-tier-design/SKILL.md

Design a transparent, explainable rule-based customer-success health tier (Green/Yellow/Red) from multi-source signals: signal selection, weighting, thresholds, per-signal evidence display, and tuning against actual past churn. Reach for this skill when designing a new health tier, refreshing one that has stopped predicting outcomes, or deciding how a Red account should explain itself. Domain-neutral — generalized from the EdTech partner-health-scoring pattern; no vertical assumptions.

renewal-workflow-designskills/renewal-workflow-design/SKILL.md

Design the renewal-risk workflow and save-play triggers from a health tier plus renewal proximity: the risk = proximity × engagement rule, the renewal watchlist surface, the trigger-to-play mapping, the expand/maintain/recover decision, and the who-do-I-call-today actionability bar. Reach for this skill when designing how at-risk renewals surface and what fires when, or when a renewal that should be safe shows no movement. Domain-neutral — generalized from the EdTech renewal-play-design pattern; no vertical assumptions.

Plugin manifests1

plugins/customer-success-analytics/.claude-plugin/plugin.json

{
  "name": "customer-success-analytics",
  "version": "0.2.1",
  "description": "Customer-Success analytics team — specialist agents (cs-analytics-architect, churn-signal-analyst) that own the DOMAIN layer of a CS-health analytics build: the conformed account / health-snapshot / renewal data model, which signals compose the health view, and the transparent rule-based Green/Yellow/Red risk tier (every Red shows why) — no black-box ML in phase one. Domain-neutral: it sits on top of data-platform's pipeline/warehouse/connector layer (which it routes all plumbing to) rather than duplicating it. skills, best-practice rules, a knowledge bank (CS-health/churn signals, renewal lifecycle, NRR/GRR retention metrics, consolidated + risk-tier-escalation Mermaid decision trees), a scenarios bank (field notes), a stdlib cs_calc.py (NRR-GRR + weighted health-score + renewal-risk), and data-model + tier-design templates whose identity spine points at data-platform. Pairs with data-platform; seams to salesforce / tableau / edtech-partner-success. Requires ravenclaude-core@>=0.7.0.",
  "author": {
    "name": "Matt Corbett"
  },
  "homepage": "https://github.com/mcorbett51090/RavenClaude",
  "license": "MIT",
  "keywords": [
    "customer-success",
    "cs-analytics",
    "churn",
    "churn-prediction",
    "health-score",
    "renewal",
    "account-health",
    "leading-indicators",
    "nrr",
    "identity-resolution",
    "snowflake",
    "sigma"
  ],
  "requires": {
    "plugins": [
      "ravenclaude-core@>=0.7.0"
    ]
  }
}

Browse the “customer-success” tag →

tonone

by tonone-ai

Engineering + Product + Operations + Legal + Design + Data Science + Security Operations + Developer Experience + Infrastructure Specialist + AI Operations team — 100 agents as Claude Code specialists. Infrastructure, DevOps, backend, security, ML/AI, mobile, UX, analytics, growth, revenue, content, PR, customer success, finance, people, operations, support, contracts, compliance, IP, governance, regulatory, color systems, typography, motion, accessibility, design tokens, forecasting, feature engineering, model training, drift monitoring, vector search, LLM fine-tuning, pen testing, detection engineering, incident response, zero trust, API docs, SDK design, developer onboarding, Kubernetes, Terraform, FinOps, service mesh, edge computing, caching, queuing, multi-cloud, chaos engineering, model deployment, LLM evaluation, AI observability, guardrails, prompt engineering, embeddings, ranking, and more.

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tonone

by tonone-ai

Claude Code50 Skills

2.7kUpdated 4 weeks ago

edtech-partner-success

by Matt Corbett

EdTech-flavored Partner Success Manager team — specialist agents anchored on the PSM lane, with skills, templates, an advisory hook, a knowledge bank with Mermaid decision trees, a engagement bank, and a stdlib psm_calc.py calculator (seat-utilization / renewal-NRR-forecast / time-to-value). Covers QBRs, success plans, health scores, a self-contained Power-BI-style partner-health report, onboarding, touchpoint logs, adoption sequencing, 90-day implementation arcs, train-the-trainer curricula, advocacy/reference pipelines, renewal decision memos, and the integration contract for a centralized CS dashboard (Planhat + Salesforce + Snowflake + Zapier + Granola). Team growth ships as skills + knowledge + templates, not parallel agents. Primary-source citations with retrieval dates. Vertical-explicit but segment-agnostic — fits K-12, higher-ed, corporate L&D, or mixed EdTech books. Inherits ravenclaude-core protocols including the alternate-methods Capability Grounding Protocol.

Claude Code17 Skills

7Updated last week

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[customer-success-analytics on Agent Plugins Marketplace](https://pluginsmp.com/plugins/customer-success-analytics)