chief-customer-officer-advisor

v2.9.0

Chief Customer Officer advisory for startups: retention decomposition analyzer (honest GRR vs NRR + 7-category churn taxonomy), customer segmentation designer (4-tier framework + ICP fit scoring + kill list), CS coverage calculator (pooled vs named CSM models + ratio math + 12-month hiring plan). 4 in-depth references: retention decomposition, customer segmentation strategy, CS coverage model, CS team org evolution (CSM vs Support vs AM vs IM vs CS Ops). Stdlib-only. Standalone-installable; also bundled in c-level-skills. Strategic only - does not duplicate business-growth tactical CS skills.

Claude Code1 skill

by Alireza RezvaniMIT24.2kupdated 10 hours ago

Source

$ git clone https://github.com/alirezarezvani/claude-skills

Clone the source, then follow the repository's marketplace instructions for your runtime. The plugin root is c-level-advisor/chief-customer-officer-advisor/ inside the repository.

Layout

c-level-advisor/chief-customer-officer-advisor/

├── .claude-plugin/plugin.json
└── skills/chief-customer-officer-advisor/SKILL.md

Skills1

chief-customer-officer-advisorskills/chief-customer-officer-advisor/SKILL.md

Chief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segmentation strategy (differential investment across tiers + ICP fit scoring), CS team coverage model (pooled vs named CSM thresholds + ratio math), and CS team org evolution (CS vs Support vs AM distinctions). Use when designing retention strategy, segmenting customers for differential investment, sizing CS team, or sequencing CS hires. Strategic only — does not duplicate engineering/business-growth tactical skills.

Manifests1

c-level-advisor/chief-customer-officer-advisor/.claude-plugin/plugin.json

{
  "name": "chief-customer-officer-advisor",
  "description": "Chief Customer Officer advisory for startups: retention decomposition analyzer (honest GRR vs NRR + 7-category churn taxonomy), customer segmentation designer (4-tier framework + ICP fit scoring + kill list), CS coverage calculator (pooled vs named CSM models + ratio math + 12-month hiring plan). 4 in-depth references: retention decomposition, customer segmentation strategy, CS coverage model, CS team org evolution (CSM vs Support vs AM vs IM vs CS Ops). Stdlib-only. Standalone-installable; also bundled in c-level-skills. Strategic only - does not duplicate business-growth tactical CS skills.",
  "version": "2.9.0",
  "author": {
    "name": "Alireza Rezvani",
    "url": "https://alirezarezvani.com"
  },
  "homepage": "https://github.com/alirezarezvani/claude-skills/tree/main/c-level-advisor/chief-customer-officer-advisor",
  "repository": "https://github.com/alirezarezvani/claude-skills",
  "license": "MIT",
  "skills": [
    "./skills"
  ]
}