avaya-case-review

v1.11.0

Evidence-grounded Avaya Siebel SR and ServiceNow incident reviews with exhaustive Gmail correlation, explicit QA scoring, and alarm auditing.

Codex4 Skills2 MCP serversstdio

By Avaya Support Management0 GitHub starsUpdated 4 days ago

Directory evidence

Runtimes: Codex
Parsed components: 6 skill or MCP entries
Source updated: Sep 20, 2026
Manifest status: Canonical path parsed

The directory validates manifest shape and source location. It does not execute the plugin or provide a security endorsement. Review the indexing methodology →

Install avaya-case-review for Codex

Installs for the current user

codex plugin marketplace add avayahmao/avaya-case-review-pack
codex plugin marketplace upgrade avaya-case-review-pack
codex plugin add avaya-case-review@avaya-case-review-pack

Paste and run these commands in a terminal with Codex. They add and refresh the avaya-case-review-pack catalog, then install this plugin.

Compatibility: the page URL and API slug “avaya-case-review” remain stable.

Codex: avaya-case-review@agent-plugin-marketplace → avaya-case-review@avaya-case-review-pack

The installer fetches third-party code from the source repository shown on this page. This directory validates manifest structure and source location, but does not perform a security audit; review the manifest, components, and source before installing.

Get the source manually

$ git clone https://github.com/avayahmao/avaya-case-review-pack

Clone the source repository, then follow its setup instructions to add the plugin to a compatible client. The repository root is the plugin root.

Plugin files

avaya-case-review/

├── .codex-plugin/plugin.json
├── skills/alarm-audit/SKILL.md
├── skills/case-review/SKILL.md
├── skills/gmail-capability/SKILL.md
├── skills/qa/SKILL.md
└── .mcp.json

Included Skills4

alarm-auditskills/alarm-audit/SKILL.md

Audit Avaya alarm tickets separately from ordinary case QA using Check, Cause, Chronic, and Alarm Plus scoring with evidence-backed comments and monthly summaries.

case-reviewskills/case-review/SKILL.md

Generate and continue an evidence-grounded Operation Manager case review for Avaya Siebel and ServiceNow records. Accept raw IDs such as INC7386572, 1-23659220672, Activity IDs, CTASK..., CHG..., or PRJTASK...; use CaseToMD plus Gmail; route deterministic standard, compact, follow-up, technical, flow, or full output; enforce final-output integrity; maintain one durable follow-up record per Case ID through closure; and, only on explicit request and approval, draft or apply sanitized closed-case learning to local domain knowledge.

gmail-capabilityskills/gmail-capability/SKILL.md

Provide backward-compatible Gmail APIs plus the exhaustive case-review thread/message collection workflow.

qaskills/qa/SKILL.md

Select, score, validate, and summarize monthly Avaya case-quality assessments using evidence-backed Diagnostic & Solution, Service & Communication, and item-based Technical Plus standards.

MCP servers2

CaseToMDstdio

command: python
args: -m avaya_case_review_runtime.casetomd_mcp_bridge
env.PYTHONIOENCODING: utf-8

gmailstdio

command: python
args: -m avaya_case_review_runtime.gmail_mcp_server
env.GMAIL_BACKEND: edge_broker
env.PYTHONIOENCODING: utf-8

Plugin manifests1

.codex-plugin/plugin.json

{
  "name": "avaya-case-review",
  "version": "1.11.0",
  "description": "Evidence-grounded Avaya Siebel SR and ServiceNow incident reviews with exhaustive Gmail correlation, explicit QA scoring, and alarm auditing.",
  "author": {
    "name": "Avaya Support Management",
    "url": "https://github.com/avayahmao"
  },
  "homepage": "https://github.com/avayahmao/avaya-case-review-pack",
  "repository": "https://github.com/avayahmao/avaya-case-review-pack",
  "keywords": [
    "avaya",
    "case-review",
    "incident-management",
    "gmail"
  ],
  "skills": "./skills/",
  "mcpServers": "./.mcp.json",
  "interface": {
    "displayName": "Avaya Case Review",
    "shortDescription": "Evidence-grounded Avaya case reviews",
    "longDescription": "Review Avaya Siebel and ServiceNow cases using complete case records, exhaustive Gmail context, investigation-complete deterministic output with flow, causal assessment, timeline, detailed evidence, integrity verification, and durable follow-up.",
    "developerName": "Avaya Support Management",
    "category": "Productivity",
    "capabilities": [
      "Case Review",
      "Case Follow-up",
      "Gmail Context",
      "Technical Assessment",
      "Adaptive Presentation",
      "Final Output Integrity",
      "Approved Domain Learning",
      "QA Scoring",
      "Alarm Audit"
    ],
    "websiteURL": "https://github.com/avayahmao/avaya-case-review-pack",
    "defaultPrompt": [
      "Provide a case review for SR 1-23659220672.",
      "Status check INC7386572 and identify the next owner.",
      "Where is this Avaya case stuck?"
    ],
    "brandColor": "#CC0000"
  }
}

For maintainers

If you maintain this plugin, link to this source-backed listing from your README so users can review its manifest and indexed components.

[avaya-case-review on Agent Plugins Marketplace](https://pluginsmp.com/plugins/avaya-case-review)